Welcome, looking forward to meet you!
Thank you for scheduling an appointment with The Jessa Salon and Spa!
I understand that going to a new salon can feel a little intimidating, especially if you’re not sure what to expect. Here’s some additional information to help make your first visit as seamless and comfortable as possible.
Location
The Jessa Salon and Spa
Studio #312
820 W Eisenhower Pkwy, Ann Arbor MI 48103
(734) 489-1197
Email; TheJessaSalonandSpa@gmail.com
What to expect -Pre Visit
You'll receive a text/email reminder confirmation 72 hours before your upcoming appointment for each visit.You can check and make changes to your upcoming appointment by emailing TheJessaSalonandSpa@gmail.comAnother appointment reminder will be sent 24 hours before your appointment, no action is needed on this reminder unless you need to cancel or reschedule.
On Appointment Day
Please arrive 2-3 minutes before your scheduled appointment time. Late arrivals may be asked to reschedule for another time and a cancellation fee would apply.FREE Parking is available directly in front of the salon in the Cranbrook Village Plaza.The Jessa Salon and Spa is located inside the building that says My Salon Suite on it. When you come inside the main doors, push 312 and then the GREEN bell button to be let inside from the lobby. Then turn left once you enter and turn right, #312 will be the 2nd studio on your right side.
Safety Protocol
At this time only people getting services are permitted in the salon. (So no extra guests or children please.)
Sanitizer is available at the salon and I sanitize all surfaces in between each appointment. If you or anyone in your house is sick or has been exposed to any illnesses please message me to reschedule for another time.
Come Prepared - Dry, clean hair!
Please come to your appointment with clean dry hair if you are getting hair color, extensions or event hair styling services.If you are coming in for a bridal hair and makeup trial make sure to bring any hair pieces, veil & any flowers if you plan to have any in the hair.AttirePlease avoid wearing clothing items that are bulky especially turtle necks and also clothes that you would be upset if they were to get hair color on them.
Your Salon Consultation
Through our thorough consultation process you will be 100% confident, relaxed and excited from start to finish.
We will talk about past, present and future goals to ensure we create a perfect plan you absolutely love.
Grab a complementary drink and a snack and let me take care of the rest!
Your Between Visit Success Plan
Whether you see me for a cut, color, styling or a little bit of everything, I've got the perfect plan to ensure you look amazing between visits.
I will walk you through the steps, products and maintenance schedule to ensure you always look your best.HOW LONG BETWEEN APPOINTMENTS?Maintenance ScheduleHAIRCUT: 6-9 WEEKSHEAD SPA: 4-6 WEEKS
ROOT TOUCH-UP: 4-6 WEEKSHIGHLIGHTS 6-12 WEEKSFACIAL WAXING: 4-6 WEEKSEXTENSION MOVE UPS: 6-8 WEEKSFACIALS: 4 TIMES PER YEAR MIN.
All Major Credit Cards are accepted through Square.
Cash is also accepted
(Checks are NOT accepted)
Salon Hours
Tuesday- Thursday 12:30-8pm
Friday 12:30-6
Appointments are required. Some services require a retainer or booking fee.
Salon Policies
Cancellations and Rescheduling
In order to provide the best possible scheduling option for all guests, 24 hours advance notice is required should you need to cancel or reschedule your appointment. Canceling or rescheduling an appointment with less than 24 hours notice will result in a fee of $30. Same day rescheduling or failing to arrive to a scheduled appointment will incur a fee of $50 for the service. If you are getting hair extensions, please see the extension cancellation policy.
Adjustments
The Jessa Salon and Spa strives to offer guests the highest level of satisfaction. If you are having challenges with your cut or color please reach out within 4 days after your visit and I will be happy to correct the issue at no additional charge. Some times people may think they want to try something completely new to them and may decide that it was not the right look for them, this would not be applicable for a complimentary adjustment.
